James5

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Following my more negative Starbucks post I’m happy to report back from my recent attempt to purchase Fairtrade at Starbucks. My wife and I were shopping in Eastland (in Ringwood which is an outer-east suburb) and decided to try our luck at Starbucks - we had just enough on the giftcard they gave us to get one coffee.

And what a pleasant surprise! The staff actually seemed to know what blend of their coffee was Fairtrade, they were actually nice about getting it for me, didn’t fill the cup to the absolute brim like the last time. It was actually enjoyable to order and receive the coffee - unlike my experience at the corner of Swanson and Burke where they basically shouted me down and threw a cup of coffee at me (after me having to explain that their Fairtrade coffee was in fact brewing right behind them).

Of course the actual coffee wasn’t anything special - it was drip filtered, so no latté or mocha or anything. But I was happy enough with the service to fill in a customer suggestion form.

Let us know if you have any reports back, and don’t forget to fill in the suggestion form when you do go!

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